PORTLAND — Portland International Jetport (PWM) was honored this month by two national industry organizations for its topnotch service and commitment to sustainability.
The Chicago Department of Aviation (CDA) recently announced the recipients of the seventh annual Airports Going Green awards, and the Jetport terminal expansion was among just seven honorees from around the world. The Airports Going Green Conference is the industry’s leading sustainability forum, and the prestigious awards recognize leadership in pursuit of sustainability within the aviation industry.
In 2012, the Jetport completed a 137,000- square-foot addition with a new ticketing hall, security checkpoint, concessions, four new gates, airline ticketing offices, baggage make-up, and a new in-line baggage handling system. The terminal received LEED Gold certification from the U.S. Green Building Council.
“Our new terminal is a gateway to the state of Maine, a place known for environmental stewardship and the beauty of its coastal and woodland natural environments,” said Jetport Director Paul Bradbury. “Sustainability continues to be on the minds of consumers, and we’re honored to be recognized by such an important organization for our new look and functionality.”
In addition, PWM ranks high among North America’s peer airports in overall operation and customer satisfaction, according to the latest ASQ Survey, the world’s leading airport customer satisfaction benchmark program.
The survey studies critical areas in more than 200 airports in more than 50 countries, surveying passengers every month of the year. During its busiest quarter (July-September), PWM took top honors in 17 of 34 applicable categories, including overall satisfaction among all passengers and among business and leisure travelers specifically, once again besting Boston’s Logan Airport in all three categories.
PWM also scored high marks for parking facilities, waiting times, and efficiency and helpfulness of staff throughout the airport.
“This survey helps us measure our work against our peers and identify areas that need attention,” said Bradbury. “It’s gratifying to know that our constant focus on our customer experience is paying off.”
Comments are not available on this story. Read more about why we allow commenting on some stories and not on others.
We believe it's important to offer commenting on certain stories as a benefit to our readers. At its best, our comments sections can be a productive platform for readers to engage with our journalism, offer thoughts on coverage and issues, and drive conversation in a respectful, solutions-based way. It's a form of open discourse that can be useful to our community, public officials, journalists and others.
We do not enable comments on everything — exceptions include most crime stories, and coverage involving personal tragedy or sensitive issues that invite personal attacks instead of thoughtful discussion.
You can read more here about our commenting policy and terms of use. More information is also found on our FAQs.
Show less