• Subscription Questions
  • Customer Service
  • ePaper Questions
  • Newsroom Questions
  • Technical Questions


Subscription Questions

A: You can subscribe online or call Customer Service at (207) 791-6000 or send us an email.

A: We offer both print and digital subscriptions.

A: During this pandemic, we are taking extraordinary precautions to limit the number of hands that touch our home deliveries. Only essential staff are on-site and are following CDC guidelines for hand washing and social distancing. Carriers are encouraged to wear gloves and are limiting deliveries to doors and drive-ways as well as not entering buildings.

A: You can manage your account online. Once logged in, you can pay a bill, pause home delivery, change a delivery address, report delivery issues and more.

A: Yes. If you are already a print customer, register your account for digital access. You will need a valid email address and password to sign up. Once logged in, you will also be logged in for the ePaper and website.

A: Digital subscribers get 24/7 access to the ePaper, website and mobile apps.

A: You may read articles on our site(s) until you hit the paywall, at which time a subscription will be required to read more stories. Obituaries, Classified, Public Notices, Puzzles, Podcasts and Events are available without a subscription.

A: The meter keeps track of the number of articles you access and offers you the chance to subscribe based on your reading habits on our site. The paywall will be visible when you reach the limit and you will need to purchase a subscription to keep reading.

A: A Free Account may be set up through a trial period offer. A subscription will be required to continue accessing the website and ePapers once that period expires. Subscribers pay for unlimited digital access to the website, ePaper and Headlines app, among other benefits including commenting, exclusive events & offers.

A: Yes! Visit pressherald.com/subscribe to purchase a subscription online. Use the same email address and password you provided for your free account. When your purchase is complete you will be logged into your subscription account.

A: No, repeat views of the same article do not get counted more than once.

A: The term of your subscription package will be determined by what you purchase. Once the term ends, you will be on a recurring payment, at the regular rate, for the same term length. Renewals are processed 7 days before expiration/end of term.

A: Cancellations requests may be made here, by emailing us at circulation@pressherald.com or by calling (207) 791-6000 Monday – Friday from 6am to 5pm or Saturday – Sunday from 6am to noon. Your cancellation will apply to the next billing cycle. We do not offer refunds.

A: No, email newsletters are a free service, delivered to your email inbox. If you click through to the site to read the full article, that will count toward your monthly allotment.

A: Yes. You may share your subscription with up to 4 other email addresses as long as they live in your household. A guest may establish their digital access, an owner will have access to the subscription account. For sharing outside of households, a business account is required. For business subscriptions please contact our customer service team.

A: You will need to access your profile in order to make changes.

A: Digital access is only included with home delivery and digital subscription options.

A: You can find our privacy policy here and terms of use here.

A: Visit our this page to submit our feedback form. Or you can email us at circulation@pressherald.com.

Customer Service

A: Once logged in, visit report a delivery issue, select the date (up to 7 days prior) and select the appropriate issue. Or, contact us here.

A: Contact us at: circulation@pressherald.com.

A: Contact us at: circulation@pressherald.com.

ePaper Questions

A: Using the ePaper is akin to reading the printed paper and is made available to subscribers only. One you log into your account, you will remained logged in until you select log out.

A:The Main Menu () in the upper right corner opens to access a full list of options, sections, and settings for your ePaper.

Navigate through the ePaper using the arrow icons (< >) in the top center or on the sides, swiping left or right on your touchscreen, or by using the Pages button in the lower left corner.

You may set your View Options using the arrows button next to the title on the upper left, letting you adjust how pages are displayed.

A: You can swipe left or right and/or use the arrow buttons to turn pages. If you are zoomed in, use the page navigation at the bottom of the page or the arrows at the very top of the black bar to page through.

A: Blurriness is often caused by the page loading. Give it a few seconds to load fully.

A: Use the archive link on the top right to find the date, organized by month. It will load in place of the current edition.

Newsroom Questions

A: Send it to news@pressherald.com.

A: Send it to features@pressherald.com.

A: Send it to phsports@pressherald.com.

A: Visit this page.

A: Visit the Add Your Event page for more information or visit the calendar to upload an event.

A: Send your obituary to obits@pressherald.com

A: Photographs can be searched and purchased through the Portland Press Herald Photo Store.

A: Send a note here.

A: Let us know here.

A: You can search our archives here.

A: You can find details here.

A: Please read our guidelines here.

A: You can find more info here.

Technical Questions

A: We send browser notifications in Google Chrome, Firefox and Safari. When you open PressHerald.com find the small red bell in the lower left corner. Click on the bell and you will see a red “unsubscribe” button. If you’d like to subscribe again in the future, just click on the bell and hit subscribe.

A: We suggest Mozilla Firefox. Newer versions of Firefox have an auto-update feature that will help keep you up to date. We also suggest Google Chrome. A personal favorite, Google Chrome is fast and agile. Chrome, like Firefox, also has an auto-update feature.

Other browsers:
Apple Safari. A good browser that is quick and well supported. Internet Explorer. Although we support IE8, we strongly suggest you use another browser to view our site.

A: Each browser is slightly different. Some browsers auto update and some are more complex. We suggest you visit your preferred vendor’s website and download the latest version if you are unsure of what is available or how to update your browser.

Internet Explorer

A: Pressherald.com access is not included as part of your Kindle or Nook subscription. However, if you are a current home delivery, digital bundle or pressherald.com only subscriber, and your device has a Web browser, you can access pressherald.com with your current subscriber account. If you do not already have a subscriber account, create one here.

A: No, you will need to upgrade your subscription. To do so, please call customer service at (207) 791-6000 (mobile phones only outside of the U.S. and Canada). However, you may use your subscriber account to log in to pressherald.com to comment on articles, manage newsletters and manage your settings.

A: Some features of pressherald.com require a browser technology called cookies. Cookies are like name-tags for your browser. They are files stored on your computer that allow our web site to recognize that you already signed in when you come back after being away for a while. Please be sure you have cookies enabled for pressherald.com. Some browsers will have options for disabling cookies on a site by site basis as well as globally. Some browsers (such as Google Chrome) allow users to clear cookies and local data at the time of shutdown of the brewer. This feature may be the reason you are being logged out each time you close your browser.

A: It’s possible they have been turned off by you or someone else who uses your device. In that case it is usually a simple matter to turn them back on. It’s also possible some other programs or browser plug-ins like anti virus or ad blockers, may limit the functionality of your cookies. There are so many different kinds of these plug-ins and applications, we can’t provide support for those, but if changing your cookies settings doesn’t resolve a problem you are having, a next step might be to disable these products temporarily and see if the problem persists.