WASHINGTON (AP) — Flying is getting better. Honest.
For airline passengers grappling with fare increases, canceled routes and a seemingly endless parade of new fees, “better” may not be the first word that comes to mind. But based on more traditional yardsticks — lost bags, delayed flights, lousy service and bumpings from full planes — airlines are doing a better job, say private researchers who have analyzed federal data on airline performance.
Airlines are slowly, steadily recovering from their meltdown five years ago, when, under the strain of nearrecord consumer travel demand, their performance tanked. Industry performance for all four measurements was slightly better in 2011 compared with 2010, according to the report being released today.
“Airlines are finally catching up with what their promise is, which is getting you there on time 80 percent of the time with your bags,” said Dean Headley, a business professor at Wichita State University who has co-written the annual report for 22 years.
“They realize that people are paying a lot more money, and the system is more complex than it was, and they have to do a better job,” he said. “To their credit, I think they are doing a better job.”
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