A Portland Press Herald/Maine Sunday Telegram investigation reveals that layers of Central Maine Power management misjudged the enormity of changing over to a new billing system, leaving thousands of angry and frustrated customers.
Gov. Janet Mills called for greater accountability from the state's utilities after the Public Utilities Commission voted to reduce Central Maine Power's earnings as punishment for the problems with its mismanagement of a new billing system.
Law firms accuse Douglas Herling and Iberdrola of fraud and racketeering, opening the door to higher damages for ratepayers.
