Nearly two years after a new billing system triggered thousands of complaints, the utility is sticking its story – most high bills ultimately were a result of customers using more power than they realized.
Tux Turkel
Tux Turkel writes primarily about energy issues affecting Maine. Over the years, he has gazed into the spent-fuel pool at the now-gone Maine Yankee nuclear plant, looked across Casco Bay from atop Wyman Station’s smokestack, and toured power plants and wind farms across the state, but remains confused about why electricity doesn’t leak from our wall sockets.
When he’s not trying to make sense of dense regulatory filings at the Public Utilities Commission, he’s likely to be hiking in the mountains or visiting Maine’s coastal islands in his small motorboat.
A graduate of Emerson College in Boston, Tux lives in Yarmouth with his wife, youngest son, a cat and a guinea pig.
Posted inBusiness, Local & State
Lawyers for aggrieved customers pan CMP compensation fund
One lawyer says the utility’s proposed $6 million compensation fund is meant to short-circuit legal action and avoid paying an estimated $140 million in overcharges.
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Posted inBusiness, Local & State
CMP offers $6 million fund to compensate customers with disputed bills
Seeking to restore confidence and move past its billing system controversy, Central Maine Power proposes establishing the fund for frustrated customers and partnering with Efficiency Maine to troubleshoot complaints.
Posted inBusiness, Local & State, News
Utilities watchdog calls for regulators to pause CMP rate case
The Public Advocate’s Office is asking the Maine PUC to stay CMP’s rate case until questions about billing and management accountability are settled.
Posted inBusiness
Public advocate wants new test of CMP’s troubled billing system
The test would attempt to detect patterns among customers who received high bills.
Posted inBusiness
Gov. Mills says CMP’s failure to address its billing problems is ‘unacceptable’
State leaders respond to a Press Herald/Sunday Telegram investigation detailing how the utility misled the public about its troubled new billing system that left thousands of customers angry and frustrated.
Posted inBusiness, Local & State, News
CMP misled the public, mismanaged rollout of new billing system
Last October nearly 1,000 utility industry professionals from 100 companies descended on the Grand Hyatt hotel in San Antonio, Texas, for a three-day software conference. Donna McNally, a veteran information technology director for Central Maine Power Co., was there to tout her company’s new customer billing system. In a presentation, she told the audience how […]
Posted inBusiness, Local & State
Customers with disputed CMP bills wonder: Should I pay?
You must pay a portion of any disputed bills, but you also have the right to negotiate a payment plan and file a complaint.
Posted inBusiness, Local & State
Smart meter swap promised savings that never came
A shift to real-time pricing, expected to save consumers $338 million, was derailed by a billing debacle and a lack of competitive energy suppliers.
Posted inBusiness, Local & State
CMP misled the public, mismanaged rollout of new billing system
A Portland Press Herald/Maine Sunday Telegram investigation reveals that layers of Central Maine Power management misjudged the enormity of changing over to a new billing system, leaving thousands of angry and frustrated customers.
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