3 min read

Justin Chenette

If you are like me, you receive a half dozen to a dozen calls on a regular basis. Not from friends or family, not work related, but from spammers and telemarketers, hoping to deceive you into answering your phone.

A record-breaking 93 million robocalls were placed to Maine last year, according to data from call blocking company YouMail. Breaking that down per person, that’s about 73 calls to every person in our state — 73 each.

Nearly half the calls made to U.S. cell phones in 2019 will be spam, and 90 percent of those calls will have familiar caller IDs, according to a report by the Federal Communications Commission. That’s insane.

It’s not just annoying; it also impacts the productivity of businesses, and in some cases, scams seniors. The result is that these calls from spammers and telemarketers create stress and financial strain.

I’ve been told we have to wait around for the federal government to address this issue, an issue that impacts nearly everyone with a phone number. After all, the National Do Not Call List exists. It’s clearly not working, but what can Maine do when the U.S. government is having a hard time enforcing what we already have?

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It’s my belief we must try to do something. Other states have staff specifically dedicated to going after bad actors — those who harass and spam your phone, and disguise numbers to get you to answer. No one should be spoofing real phone numbers of residents and businesses. This is why our Attorney General’s office should be given the tools it needs to enforce a new ban on robocalls.

The Legislature’s Innovation, Development, Economic Advancement and Business Committee voted unanimously to approve my bill to ban automated and prerecorded voice robocalls to residential numbers in the state of Maine.

LD 277, “An Act To Ban Telephone Solicitations Using an Artificial or Prerecorded Voice and Enhance Caller Identification,” gives the Attorney General the authority to enforce this ban on automated and prerecorded voice robocalls as an unfair trade practice, specifically on the grounds that the telemarketer’s intent is to defraud, cause harm, or wrongfully profit off the communication.

With passage of this bill, the Maine Attorney General’s office will finally have something to prosecute when going after those who spam your phone. You can’t enforce something if it’s not on the books. The AG’s office will work with the federal government to ensure proper coordination for investigations as they handle consumer complaints within the state of Maine.

I know this bill isn’t going to immediately stop all the annoying calls. No one law or bill can. But doing nothing isn’t an option. Your elected officials should be actively trying to find solutions. This bill gives state government an important set of tools to ensure accountability for robocalling, spoofing of numbers and telemarketing harassment.
This bill would also treat interconnected voice over internet protocol and text messaging, types of telecommunication services, as telemarketing under the law and clarify misleading or inaccurate caller ID information such as spoofing. It catches our laws up with constantly evolving technology and those spammers using it to harm our most vulnerable neighbors.

The amendments to this bill that came out of the committee’s work session added a number of exceptions to the ban, including nonprofits, services acting on behalf of nonprofits, telecommunications carriers, schools, emergency messages from government agencies and individuals who have provided consent to receive this type of communication. This compromise is reasonable and expected.

My bill now heads to the Maine House and Senate for additional votes, but with such a strong showing of bipartisanship in the committee vote, passage of this legislation and its likelihood of becoming law is within reach.

Justin Chenette is serving his second term in the State Senate representing Saco, Old Orchard Beach, Hollis, Limington and Buxton. He chairs the Government Oversight Committee, co-chairs the Democracy Reform Caucus, and serves on the Environment & Natural Resources Committee. He is also a Citizen Trade Policy Commissioner. Outside the legislature, Justin is a Realtor with the Bean Group and is the Vice President of Saco Main Street.

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